Free shipping on all intl. orders over $200
Shipping Policy
Last Updated: July 2026
Welcome to Alejandrina Jewelry. We are committed to providing a secure, reliable, and exceptional shopping experience. Every order is carefully inspected, packaged, and prepared with attention to detail before it leaves our facility.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed within 3 business days after payment has been successfully authorized and verified.
Orders placed on weekends or U.S. federal holidays will begin processing on the next available business day.
During holidays, promotional events, or periods of high order volume, processing times may be extended.
Shipping Times
We currently ship within the United States only. Once your order has been shipped, the estimated delivery time is 3-7 business days.
Delivery times are estimates only and may vary depending on destination, carrier operations, weather conditions, holidays, or other circumstances beyond our control.
Estimated delivery dates are not guaranteed. Shipping costs are not free and are calculated at checkout based on your order and delivery address.
Shipping Carriers
Orders are shipped through trusted carriers such as USPS, UPS, FedEx, or other authorized delivery partners, depending on the shipping service selected.
A shipping confirmation email with tracking information will be sent once your order has been dispatched.
Shipping Address
Customers are solely responsible for providing a complete and accurate shipping address during checkout.
Alejandrina Jewelry is not responsible for delays, returned shipments, lost packages, or additional shipping costs resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
If an order is returned because of an incorrect address provided by the customer, additional shipping charges must be paid before the order can be reshipped.
Shipping Protection
At checkout, customers may have the option to purchase Shipping Protection for an additional fee based on the total value of their order.
Shipping Protection may cover eligible packages that are lost, stolen, or damaged during transit, subject to review, verification, and claim approval.
To protect both our customers and our business, all Shipping Protection claims are carefully investigated. Alejandrina Jewelry reserves the right to deny any claim that cannot be verified or is determined to be fraudulent.
Signature Requirement
For security purposes, all orders with a merchandise value exceeding $100 USD require an adult signature upon delivery.
This requirement helps ensure that valuable purchases are safely delivered to the intended recipient.
Lost or Stolen Packages
Once the shipping carrier marks a package as Delivered, responsibility for the package transfers to the customer.
If Shipping Protection was not purchased, Alejandrina Jewelry is not responsible for packages reported as lost or stolen after confirmed delivery.
If Shipping Protection was purchased, eligible claims may be submitted and reviewed according to the applicable protection terms.
Delivery Delays
Alejandrina Jewelry is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier delays
- Holidays
- High shipping volumes
- Labor strikes
- Other unforeseen events
Business Days
Business days are Monday through Friday, excluding United States federal holidays.
Acceptance of This Shipping Policy
By clicking "Place Order," "Purchase," "Complete Purchase," or any similar checkout button, you acknowledge that you have read, understood, and agreed to this Shipping Policy, as well as our Terms & Conditions, Privacy Policy, and Return & Refund Policy.
Your submission of an order constitutes your electronic acceptance of these policies and forms part of the purchase agreement between you and Alejandrina Jewelry.
By placing an order with Alejandrina Jewelry, you acknowledge and agree to the terms outlined in this Shipping Policy.
Fraud Prevention & Order Verification
To protect our customers, payment partners, and our business, Alejandrina Jewelry reserves the right to review, verify, delay, refuse, or cancel any order that appears suspicious, inconsistent with normal purchasing behavior, or potentially fraudulent.
Verification procedures may include, but are not limited to:
- Identity verification
- Billing address verification
- Shipping address verification
- Payment verification
- Communication with the customer
- Verification with the payment processor
- Additional documentation when necessary
If verification cannot be completed, the order may be canceled and any authorized payment will be refunded according to the payment processor's policies.
Fraudulent Activity
Alejandrina Jewelry maintains a zero-tolerance policy regarding:
- Credit card fraud
- Identity theft
- Chargeback abuse
- Mail fraud
- Package fraud
- Refund fraud
- False claims
- Unauthorized payment methods
- The use of stolen financial information
- Any attempt to obtain merchandise or refunds through deception or unlawful means
Any suspected fraudulent activity may be documented and reported to payment processors, financial institutions, shipping carriers, insurance providers, fraud prevention organizations, and, when appropriate, local, state, and federal law enforcement agencies.
Fraudulent conduct may result in order cancellation, refusal of future purchases, civil liability, financial recovery actions, and criminal prosecution under applicable United States federal and state laws.
Alejandrina Jewelry reserves the right to cooperate fully with law enforcement authorities during any fraud investigation.
Chargeback Policy
Customers agree to contact Alejandrina Jewelry before initiating a chargeback whenever reasonably possible.
Knowingly filing a false chargeback or submitting fraudulent claims regarding delivery, damage, unauthorized transactions, or product receipt may constitute financial fraud.
Fraudulent chargebacks may be disputed with the issuing bank and reported to payment processors, fraud prevention databases, financial institutions, and law enforcement authorities where permitted by applicable law.
Limitation of Liability
Alejandrina Jewelry shall not be liable for shipping delays, losses, or damages resulting from circumstances beyond our reasonable control, including actions or omissions of shipping carriers after a package has been accepted for transportation, except where required by applicable law.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us.